Retail Knowledge

BTEC Level 2 Certificate in Retail Knowledge

Examination Board: EDEXCEL

Course Outline:

Coursework

The course is 100% coursework.

Unit 1 Understanding Customer Service in the Retail Sector

The purpose of this unit is to provide learners with the knowledge and understanding of retail customer service. It focuses on standards of customer service and covers how customer complaints and problems are resolved in retail businesses.

Unit 2 Understanding the Retail Selling Process

The purpose of this unit is to provide learners with the knowledge and understanding of the retail selling process. It focuses on the techniques used for identifying and meeting the needs of customers in retail businesses.

Unit 3 Understanding How Individuals and Teams Contribute to the Effectiveness of a Retail Business

This unit provides the learner with the knowledge and understanding of how to monitor their own performance and develop them to achieve higher standards. It focuses on how working as a team and using effective communication skills can maximise overall productivity. The unit also covers employment rights and responsibilities.

Unit 4 Understanding How a Retail Business Maintains Health and Safety on its Premises

This unit provides the learner with the knowledge and understanding of the procedures required for maintaining health and safety on the premises of retail businesses. It also covers employers’ and employees’ responsibilities in terms of legislation and safe working practices.

Unit 9 Understanding Visual Merchandising for Retail Business

This unit provides the learner with the knowledge and understanding of the principles of visual merchandising. It covers the principles of display design and installation. The unit also focuses on the importance of visual merchandising in relation to brand identity.

 How will I learn?

This is a practical, work related course. You will learn by completing projects and assignments that are based on realistic work place situations, activities and demands.

Duration of Course:   1 year (year 11, 12 or 13)

Contact People:  Mr B Harper (Teacher of Business and Assistant Principal Teacher IAG and work experience)